Privacy Policy

VanguardTech (Pty) Ltd is the responsible party for personal information processed through this website and through our direct client relationships, unless a written agreement states that we act only as an operator for a client. We operate in South Africa and can be contacted at info@vanguardtech.co.za.

Depending on how you engage with us, we may collect your name, company name, job role, email address, telephone number, project requirements, support requests, billing and account information, domain registration details, hosting account information, technical logs, IP address, browser information and communications with us. For project delivery, clients may also provide authorised access credentials, sample data, database extracts, API documentation or other business information required to perform the agreed work.

Information may be collected when you complete our contact form, email or message us, request a quotation, accept a proposal, register or transfer a domain, purchase hosting, open a support request, provide access for development or maintenance, use a system we host, or interact with our website. We may also receive information from authorised client representatives, domain registries, hosting providers, billing platforms and integration partners.

We process information to respond to enquiries, assess requirements, prepare quotations, enter into and manage agreements, build and test software or websites, register and manage domains, provide hosting and email services, maintain systems, monitor security and uptime, create backups, issue invoices, receive payments, provide technical support, investigate faults, meet legal obligations and protect our systems and clients. We will not use project or support data for an unrelated purpose without a lawful basis.

Our processing may be necessary to take steps at your request before contracting, perform a contract, comply with law, protect a legitimate business or security interest, or act with consent where consent is the appropriate basis. Direct electronic marketing will be handled in line with applicable South African requirements and available opt-out rights.

For hosting, maintenance, integration or software support, VanguardTech may process personal information on behalf of a client. In that role, the client generally determines why the information is processed and VanguardTech processes it only as authorised by the agreement, documented instructions and applicable law. Clients remain responsible for ensuring that the data supplied to us was collected lawfully and that users receive appropriate notices.

We may share limited information with vetted service providers where required for hosting, cloud infrastructure, domain registration, SSL certificates, business email, backups, cybersecurity, billing, payment processing, communication, software licensing or specialist project delivery. We do not sell personal information. Providers receive only the information reasonably needed for their function and may be located in South Africa or another country with suitable protection, contractual safeguards or another lawful transfer basis.

We use reasonable technical and organisational safeguards appropriate to the information and service, which may include access control, encrypted connections, credential management, backups, monitoring, patching, logging and restricted administrative access. No internet system is risk free. Information is retained only for as long as reasonably needed for the purpose collected, contractual support, backup cycles, dispute handling, security records and legal or tax obligations. Data in backups may remain until the relevant backup rotates or expires.

Subject to POPIA and other applicable law, you may ask whether we hold your personal information, request access, ask for correction or deletion, object to certain processing, withdraw consent where processing is based on consent, or complain about how information is handled. We may need to verify your identity and may retain information where law or a valid contractual reason requires it.

Our website may link to third party websites that have their own privacy practices. Our services are aimed at businesses and are not intentionally directed at children. A client must not provide children’s personal information for processing unless it has the required authority and has informed us of the special handling requirement.

Send privacy requests to info@vanguardtech.co.za. You may also lodge a complaint with the Information Regulator of South Africa where applicable. Read our dedicated POPIA Notice for further detail.